Refund policy

Returns & Refunds Policy

At On The Terrace, all products are made to order. This means each item is created specifically for you once your order is placed.

Due to the made-to-order nature of our products, we do not accept returns or exchanges for:

We strongly recommend checking sizing information carefully before placing your order.

If your item arrives damaged, faulty, or incorrect, we will resolve the issue as quickly as possible.

To report an issue, please contact us within 14 days of delivery at:
info@ontheterrace.net

Please include:

Once reviewed, we will offer either:

Refunds are only issued in the following cases:

Approved refunds will be processed back to your original payment method within 5–10 working days.

If your order has not arrived within 20 working days of dispatch, please contact us and we will investigate with our shipping partners.

If you have any questions about your order, please contact:
info@ontheterrace.net

We are committed to resolving any issues fairly and ensuring you have a positive experience with On The Terrace.